Privacy Policy - Care Compass

Updated: May 20, 2025

CareCompassPA, hereafter referred to as "we," "us," or "our," operates the website www.carecompasspa.com, providing Medicare insurance services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our website and the choices you have associated with that information. At Care Compass, located in Blair County, PA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including our website (www.carecompasspa.com), phone calls, or SMS communications. If you have questions, contact us at www.carecompasspa.com or call (814) 369-0708. By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined in this policy, please do not use our website.

What Information We Collect

We collect information to provide personalized Medicare guidance and communicate with you effectively:

  • Contact Information: Name, phone number, email address, and mailing address when you contact us or sign up for our services.

  • SMS Consent: Phone numbers provided when you opt-in to receive text messages for Medicare updates, appointment reminders, or wellness tips.

  • Service Usage: Information about your interactions with us, such as inquiries about Medicare plans or website visits (e.g., IP address, browser type).

  • Other Information: Details you provide, like health insurance preferences, to help us recommend the best Medicare plans.

How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out our contact form, call us, or check the SMS consent box on our website.

  • Automatically: Through website cookies or usage data (e.g., pages visited) to improve your experience.

  • Third Parties: From trusted partners, like Medicare providers, when legally permitted and with your consent.

How We Use Your Information

We use your information to serve you better and provide tailored Medicare guidance:

  • To communicate via phone, email, or SMS about Medicare plans, appointments, or wellness tips.

  • To personalize your experience and recommend suitable Medicare coverage.

  • To improve our services, such as analyzing website usage or client feedback.

  • To comply with legal requirements, like record-keeping for Medicare enrollment.

We do not share your phone number or SMS consent with third parties for their own marketing or SMS purposes.

SMS Communications and Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Care Compass. This includes SMS messages for informational purposes, appointment scheduling, appointment reminders, post-visit instructions, our Trust Truman newsletter, and other information. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.carecompasspa.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out. To opt out, reply STOP to any message. For help, reply HELP or contact us at www.carecompasspa.com. We do not share your SMS consent or phone number with third parties for their SMS purposes.

Data Sharing and Security

We may share your information only in these cases:

  • With trusted service providers (e.g., RingCentral for SMS) who follow our privacy standards.

  • To comply with legal obligations, such as responding to lawful requests from authorities.

  • With your consent, such as when coordinating with Medicare providers.

We use industry-standard security measures, like encryption, to protect your data. However, no system is completely secure, and we encourage you to safeguard your personal information.

Your Choices and Rights

You have control over your information:

  • SMS Opt-Out: Reply STOP to any SMS to unsubscribe.

  • Access or Correct: Request to review or update your information by contacting us.

  • Delete: Request deletion of your data, subject to legal requirements.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you via our website or SMS. This policy was last updated on May 20, 2025.

Thank you for trusting Care Compass to guide your Medicare journey! Visit www.carecompasspa.com for personalized help finding the right Medicare plan.